TS Electronics Zlín, s.r.o.

Technical support and service: Print without worries, we'll take care of the rest

Our industrial TIJ printers with HP cartridge technology are a game changer – they are designed to be maintenance-free, so you can say goodbye to clogged nozzles and costly downtime. But we understand that every production process is unique. Whether you are connecting the printer to your company software, looking for the most durable ink for a specific package, or need to quickly train new operators, our technicians are ready to help you immediately. Your line cannot stand still and we are here to make sure that happens.
Contact technical support

Why is our "service" different?

The secret to maintenance-free operation: Replacing the cartridge = a new printer
Forget about complicated nozzle cleaning, filter replacement, pump flushing or expensive service calls. Our printers use industrial HP TIJ cartridges. The print head is directly part of each cartridge.
When the ink runs out or the print quality deteriorates, simply replace the cartridge with a new one. Within 5 seconds you have essentially a new print head and the line can continue operating immediately.

Why will you save on service with HP cartridge technology?

Maintenance parameter Common printers (e.g. CIJ) Our printers (HP TIJ)
Regular maintenance Necessary flushing, replacement of filters and thinners None. The system is completely closed.
Solution clogged nozzles Technical intervention, dry cleaning Wipe with a cloth or replace the cartridge (5 seconds).
Downtime in case of failure Hours to days (waiting for service) Seconds. The line does not stop.
Hidden costs Service contracts, spare parts, thinners Zero. You only pay for the ink.

Our services

What support services do we offer?
While our printers don't require routine maintenance or repairs, we're here to help you as a reliable partner. Our technical support isn't focused on fixing problems, but on getting the most out of your HP TIJ technology. See what our team of experts can help you with.

 

Installation and training

We will help you with the initial installation of the printer on your production line. We will set the sensors, print speed and train your operators so that they can operate and replace cartridges with their eyes closed.

Software integration

Do you need to print dynamic data from your ERP system, barcodes, QR codes or expiration dates? Our IT team will help you connect the printer to your company software.

Ink selection and testing

Are you printing on plastic, glass, metal or cardboard? Each surface requires a different type of ink (water-based vs. solvent). We will test your packaging samples for free and recommend the best HP TIJ cartridge.

Hardware diagnostics and replacement

If the printer is physically damaged (e.g., by a bump on the line), we are able to diagnose the problem and promptly ship a replacement to minimize downtime.

Quick help

Frequently asked questions

With our TIJ cartridge technology, this is most often caused by the ink drying on the nozzles (if the line has been idle for a long time). Remove the cartridge and gently wipe the print head with a special lint-free cloth (from top to bottom). If this does not help, insert a new cartridge.

If you plan to shut down the line for a longer period of time (more than 1-2 days for solvent inks), we recommend removing the cartridge and placing a protective plastic clip (cap) on it to prevent the nozzles from drying out.

Not at all! That is the biggest advantage of our printers. No flushing, no thinner, no pump calibration. The system is 100% maintenance-free.

Reliable printers deserve equally reliable support

Didn't find the answer? We're here for you!
Whether you need advice on choosing the right cartridge for a completely new type of packaging material, help with setting up dynamic printing from your company system, or just a small technical question, we won't keep you waiting. Our specialists know the technology down to the last detail and are happy to share their know-how with you.
Choose the method of communication that suits you best. We respond immediately because we know that every minute counts in production.
Cleaning tips
If the print quality is not perfect, follow these cleaning steps

1. Check if ink residue is blocking the nozzles or if dust and dirt are preventing the droplets from flying. The droplets are very small, around 30pl, and any hair, dirt will prevent them from flying freely.

2. Apply cleaning fluid to the print head nozzles. Then try turning on the printer and activating the nozzles, which will push the ink out of the nozzles by printing.

3. Do not remove any dirt even with a clean cloth. Just one wipe will push dirt into the nozzles and ruin the cartridge. If this happens, the only last resort is to suck the ink and dirt through the nozzles using a special nozzle service cover and a syringe.

4. Remove the cartridge and place it with the nozzles facing up on absorbent paper on the table. The ink will be sucked into the paper and pull out any dirt. Wait about 10 seconds and check if the ink comes out of the nozzles.

5. Place the cartridge with the nozzles facing down on clean paper for a short time and check if the ink comes out of both rows of nozzles and if it comes out evenly. You can tell if the ink has been evenly absorbed into the paper.